Leadership Development Program

Stirring Dreams
in Others

A journey rooted in faith, forged through persistence, and driven by a calling to develop people and steward a Chick-fil-A restaurant with excellence.

3
LDP Assignments
10+
Years in Hospitality
13
Months in LDP
Currently: GOS at Latham Farms, Albany, NY
My Story

Some Dreams Never Die

100%
QIV score, Q2 Mall of Louisiana
$10,600
Largest catering delivery in location history
+21 pts
QIV improvement at Altamesa (76% to 91%)
5+
Leaders I have developed into director-level roles

I am a Chick-fil-A LDP participant currently serving a Grand Opening assignment in Albany, New York. Over the past year I have completed two full assignment cycles, promoted five leaders to director-level roles, and been described by my Transition Lead Walt Anderson as performing ahead of expectations with transformational relational leadership. I applied to this program three times. The first two rejections taught me what I needed to learn. The third acceptance taught me that God-sized dreams come on God's timeline.

My childhood was shaped by transitions. Toronto to Newport News, Virginia at 11, where I experienced for the first time what it felt like to be a minority and learned to love people who did not look like me. Newport News to Cumberland, Maryland at 13, a small Appalachian city of 18,000 where I found faith, belonging, and lifelong friendships through my church youth group. I graduated with honors from Calvary Christian Academy, competed in national Fine Arts competitions, and earned a Bachelor of Science from Liberty University Cum Laude while working full-time. Every chapter stripped away comfort and replaced it with conviction.

At 18, I fell in love with hospitality as a valet attendant at Rocky Gap Casino and Resort. Over six years I rose through five roles to Hotel Operations Supervisor and Marketing Manager, building systems and developing leaders the entire way. Josh James, Angelina Bloom, Jacob Santameyer, and Brandon Stotler all grew under my mentorship. I did not just work at Rocky Gap for six years. I built people there. But something was missing. When my brother Levi, a former Chick-fil-A Training Director, introduced me to the brand, I found the alignment I had been searching for. I applied externally for LDP and was told no. I left my career, restarted as a kitchen team member at Chick-fil-A Ridgeside Drive, and went all-in.

Ridgeside Drive in Mount Airy, Maryland became my home for over three years. I built our Drive-Thru Playbook from the ground up, helped take the location to the top of Maryland drive-thru rankings, and broke throughput records. More importantly, I developed leaders who carry that operation forward today — Danny Caporotti, Harry Horyat, and Izzy Reyes all grew into director roles under my mentorship, and Danny was just accepted into LDP himself. To play any part in someone else's journey to this program, knowing what it means in my own life, is something I do not take lightly. While I was building at Ridgeside I applied to LDP again, made it to the third round, and was told no a second time. I applied a third time and was finally accepted in March 2025. Some dreams never die. They just take longer than you planned.

LDP has been the hardest and most rewarding chapter of my life. Mall of Louisiana tested whether I could turn numbers in a challenging environment. Altamesa and McCart in Fort Worth tested whether I could hold a team together through chaos — power outages, sewage backups, a leaking ceiling, and a confidential operator transition all in five months. In both assignments I promoted directors, moved the metrics, and was told I was performing ahead of expectations. The full numbers live further down the page. What I want you to take from the story is this: I am now serving as a Grand Opening Supervisor in Albany, learning what it takes to launch a restaurant from day one, and every assignment has prepared me for the calling I have been pursuing my entire life — to become a Chick-fil-A Owner-Operator and stir dreams in the people I lead.

"Performing ahead of expectations. His relational leadership is transformational."

Walt Anderson, LDP Transition Lead

The Roots

My father's parents, the late Henry Christostone Demers and Pauline Rita Demers, created a business that made every client feel heard and seen. My grandmother was a nurse. My grandfather, a Korean War veteran with a heart for entrepreneurship. On the other side, my maternal grandfather David Niel Hawkbaker was a stonemason who worked his entire life with his hands. My grandmother Nancy kept a home where you were family the moment you walked through the door, no matter your history, upbringing, race, or religion. My parents met at Faith School of Theology in Charleston, Maine. My mother grew up in Clear Spring, Maryland. My father grew up in Manchester and Bedford, New Hampshire. They fell in love, moved to Toronto, and built a life around serving others.

Toronto

My brother Levi and I were raised near downtown Toronto in one of the most diverse cities in the world. My father was an addictions counselor with the Salvation Army. Our dinner table welcomed people from every walk of life. He saw beyond the addictions, past the mistakes, and saw people for who they truly were. For who they wanted to become. Every Sunday we loaded vans of equipment and food, drove to a community center, and served hot lunches. Every Christmas we collected donations through the Christmas Kettle program. While other kids followed Lego instructions, I threw them away and built hotels and businesses. My parents enrolled me in a Discover Ability program where I uncovered my passion for art and creativity, passions I have leaned into ever since.

Newport News & Cumberland

At 11, my family moved to Newport News, Virginia for my father's chaplaincy program. I can vividly remember lying in our empty 12th-story apartment the night before we left, realizing I was leaving everything behind. We moved into a small apartment in Monarch Crossing. We did not have a car. Walking 2.5 miles to Walmart became routine. Our church was an all-African-American congregation where my family was the only Caucasian family. There were moments I sat alone at youth group. It taught me what it feels like to be unseen, and it made me determined to never let anyone I lead feel that way. Two years later we moved to Cumberland for my father's chaplaincy at a maximum-security prison. It was there I found Central Assembly of God, a church where I felt genuine belonging for the first time. My faith became personal. I attended Calvary Christian Academy, played basketball, competed in Fine Arts through photography and videography, won the Voice of Democracy writing competition, and graduated with honors.

Rocky Gap & the Pivot

At 18 I started as a valet attendant at Rocky Gap Casino and Resort and spent six years rising through five roles. I developed Josh James, who became Hotel Operations Supervisor and led through a complex COVID reopening. Angelina Bloom became my strongest supervisor. Jacob Santameyer and Brandon Stotler grew into supervisors under my leadership. I did not just work at Rocky Gap for six years. I built people there. But a disconnect with the company's values led me to Chick-fil-A. Each LDP rejection taught me something I needed to learn. The first taught me humility. The second taught me patience. The acceptance taught me that God-sized dreams come on God's timeline, not mine.

Who I Am Today

I am a strong D on DiSC and an Enneagram 1. I love photography, 35mm film, writing, pickleball, and putting myself in unfamiliar territory. I have been solo skydiving seven times and hope to get certified after the program. My favorite movie is Interstellar. My favorite show is The Office. I love good cinematography and good comedy in equal measure. My name means joy and laughter, and I try to live up to it every day. I read books on faith, business, and leadership. I travel with a camera. I dream big. My father always told my brother and me, "Dream big, and may your dreams come true." That has become a way of life for me, and it is what I want to instill in everyone I lead.

Three-Time Applicant

Applied to LDP three times. Each rejection refined my readiness. Some dreams never die. They just take longer than you planned.

Legacy

Henry and Pauline Demers built two nursing homes from the ground up in New Hampshire. David and Nancy Hawkbaker kept a kitchen table where strangers became family. Manchester is my top market priority because the business case and the personal meaning are inseparable — I intend to build something worthy of that legacy.

People I have developed

Danny Caporotti grew into Assistant Director of BOH and was accepted into LDP. Harry Horyat led Ridgeside Drive to the number one drive-thru ranking in Maryland after I left. Hayleigh Bozant was promoted to Executive Director at Mall of Louisiana. Tonia Coulston was promoted to FOH Executive Director at Altamesa.

Personal Vision

Stirring dreams in others. Helping every person I lead discover what they are capable of and equipping them to get there.

Core Convictions

Faith. Family. Creativity. Growth. Excellence. Do hard things. Dream big. Show up as your best.

Legacy

Roots that run deep

I did not learn hospitality. I absorbed it. Four people built the foundation long before I ever stepped behind a counter. This page is for them, and for the man who built a brand on the same conviction.

The Demers family — Manchester, New Hampshire

The Late Henry and Pauline Demers
The Late Henry & Pauline Demers
Korean War veteran / Entrepreneur Nurse / Co-founder
Henry Christostone Demers

Built two nursing homes from the ground up in Manchester, New Hampshire. A Korean War veteran with an entrepreneur's heart, he saw people the world overlooked and built something to serve them. Every resident received care. Every staff member received investment. That was his operating philosophy, and it is mine.

Pauline Rita Demers

A nurse who built the operation alongside Henry. She made every client feel heard and seen not because it was her job, but because it was her character. The care was professional. The warmth was personal. She is where I learned that hospitality is not a skill. It is a posture.

One of the nursing homes built by Henry and Pauline Demers in Manchester, New Hampshire
One of the nursing homes Henry and Pauline built in Manchester, New Hampshire.

The Hawkbaker family — Clear Spring, Maryland

David and Nancy Hawkbaker
David & Nancy Hawkbaker
Stonemason Hospitality / Faith
David Niel Hawkbaker

Worked his entire life with his hands. Built things that lasted. Did not seek recognition. Just showed up and did the work. He is where I learned that excellence is a character trait, not a performance.

Nancy Hawkbaker

Kept a kitchen table where every stranger became family, regardless of their history, upbringing, race, or religion. She did not have a policy for hospitality. She had a door that was always open. That is the restaurant I want to run.

Philosophy

S. Truett Cathy — the philosophy I inherited

S. Truett Cathy
S. Truett Cathy
1921 to 2014, Founder of Chick-fil-A

Truett Cathy opened the first Dwarf Grill in 1946 in Hapeville, Georgia. He built Chick-fil-A on the belief that a business exists not only to serve customers, but to develop people. He was still at work into his eighties. The business was never the point. The people were.

Two of his convictions shape how I think about operating a restaurant. The first: it is better to build boys than mend men. The second: every person has worth beyond what they produce. Both of those ideas live in my Dream Fund — a dedicated line item in my operating model that funds team member education, growth, and community investment from day one.

"It is better to build boys than mend men."

The Dream Fund is built into my operation from day one. It funds team member growth, education, and community investment. I am not waiting for the restaurant to be profitable to begin. The fund is the business model.

"We should be about more than just selling chicken."

That conviction is the reason my return to Manchester is not about market share. It is about extending a legacy that was already being built there long before I applied to LDP.

Greater Manchester is home to more than 400,000 people and has three Chick-fil-A locations. The market opportunity is real. But the reason I want to be there runs deeper than market share. My grandfather built there. My family is still there. I am not entering that community. I am returning to it.

The Through-Line

The through-line

Four grandparents. Two nursing homes. One kitchen table always open. An operator who believed business was a vehicle for people. These are not separate stories. They are the same story, and I am the next chapter of it.

Henry built

A business that served overlooked people and developed every staff member who cared for them

Truett built

A brand where the restaurant was a vehicle for people, not the other way around

Isaac builds

A Chick-fil-A in Manchester where the Dream Fund makes this legacy operational, not sentimental

Faith & Family

The People Who Made Me

Before the restaurant, before the program, before the dream, there was a home, a father, a mother, and two moments in the water.

Roots

Dad serving with the Salvation Army, Toronto

My father spent my childhood counseling the addicted and serving the overlooked through the Salvation Army. Every Sunday we loaded vans with equipment and food and drove to a community center to serve hot lunches. I did not learn hospitality. I absorbed it watching him see people the world had stopped seeing.

Me serving as a kid, Salvation Army Christmas Kettle

Every Christmas my family collected donations through the Christmas Kettle program. While other kids followed Lego instructions, I threw them away and built hotels and businesses. Service and imagination were the same thing in our house.

First baptism, small creek in Maryland, age 10

My father baptized me in a small creek in Maryland near my grandparents' home. Just immediate family. I was ten, and for me that first baptism was a symbol that my faith had become mine. I was taking ownership. I did not believe in Christ because my parents told me to. I believed in Christ because of what he did in my life.

Formation

Fine Arts competition, Calvary Christian Academy

I competed in national Fine Arts competitions in photography and videography, and I carry a camera with me to this day. Creativity is not a hobby for me. It is how I pay attention to people and places.

I had not given God the keys to my destiny, and in return He did not give me the keys to my dream. That is one of the reasons it took me longer to get into LDP. I was not releasing myself to be broken and rebuilt. I wanted to show God I was truly surrendering for this next season.
Second baptism, National Community Church, Washington DC

Right before I left for LDP, Lexie and I got baptized together at National Community Church in DC. She had recently dedicated her life to Christ, and I wanted to rededicate myself as one chapter closed and another opened. I knew there were more Goliaths ahead, and I knew I could only face them with God in control.

The Journey

From Valet to Operator Candidate

Every chapter built on the last. Every setback became a setup.

AUG 2015 - OCT 2021 • 6 yrs 3 mos

Rocky Gap Casino & Resort

Rose from Valet Attendant to Lead Valet to Valet Supervisor to Hotel Operations Supervisor to Marketing Manager over six years. Built operational systems, led cross-functional teams, and developed leaders including Josh James, Angelina Bloom, Jacob Santameyer, and Brandon Stotler.

Career Foundation
Rocky Gap Casino & Resort
2020

Liberty University, Graduated with Honors

Completed my degree while working demanding hospitality hours at Rocky Gap. Proved that discipline and commitment could coexist, even when the schedule said otherwise.

Education
Liberty University
OCT 2021 - APR 2025 • 3 yrs 6 mos

Assistant Director, Chick-fil-A Ridgeside Drive

Built the Drive-Thru Playbook from the ground up, helping achieve top Maryland drive-thru rankings and record-breaking throughput days. Developed Danny Caporotti (now accepted into LDP), Izzy Reyes (Assistant Director of FOH), and Harry Horyat (Assistant Director of DT, now ranked #1 in Maryland).

CFA Career
Assistant Director at CFA
MAR 2025

Accepted into LDP (Third Application)

After two rejections, accepted into the Leadership Development Program. Joined March 3, 2025, at the Chick-fil-A Corporate Support Center.

Milestone
LDP Acceptance
APR - SEP 2025

IM Assignment 1: Mall of Louisiana

Served as Interim Manager on a six-month assignment. Promoted Hayleigh Bozant to Executive Director. Drove 12%+ sales growth, achieved 100% QIV in Q2, and executed the largest catering delivery in the location's history at $10,600. Tracy Roper told me he would hand me the keys to a restaurant.

LDP Assignment
Mall of Louisiana
NOV 2025 - MAR 2026

IM Assignment 2: Altamesa & McCart, Fort Worth, TX

First IM on grounds during a confidential operator transition. Led through power outages, roof leaks, sewage issues, and organizational rebuilds. Promoted Tonia Coulston and Sevastian Galvan. QIV rose from 76.6% to 91.1%. Swung net profit from -11.5% to +9.2% in one month.

LDP Assignment
Altamesa & McCart
MAR 2026 - PRESENT

GOS Assignment: Latham Farms, Albany, NY

Currently serving as Grand Opening Supervisor for my first grand opening assignment. Leading operations, team readiness, and community launch strategy.

Current Assignment
Assignment Results

Tangible Impact, Measurable Growth

Real data from real assignments. Every number represents people served and systems built.

Baton Rouge, Louisiana

Mall of Louisiana

April - September 2025 • IM Assignment
+12.15%
YTD Sales Growth
+13.04%
Transaction Growth
100%
Q2 QIV Score
$10,600
Record Catering Delivery
Customer Experience: Overall Satisfaction (OSAT) by Quarter
69
Q3-23
70
Q4-23
74
Q1-24
72
Q2-24
77
Q3-24
75
Q4-24
78
Q1-25
76
Q2-25
8.17%

July Net Profit Margin

Achieved strong profitability in July 2025 with labor productivity at $79 per labor hour.

2.57%

Positive Food Cost Gap

Consistent food cost management well above the MALL average of 2.25% positive gap.

$1.58M

YTD Sales (Aug 2025)

Sales of $1,575,736 through August, up 12.15% year over year with 13.04% transaction count growth.

3 of 3

Remarkable Futures Scholarships

Nominated three team members for the Chick-fil-A Remarkable Futures Scholarship. All three won.

Fort Worth, Texas

Altamesa & McCart FSU

November 2025 - March 2026 • IM Assignment (Confidential Transition)
+9.98%
Jan Sales YoY
+13.70%
Jan Transaction Growth
91.1%
QIV (from 76.6%)
5 to 3
Food Safety Score
Customer Experience: OSAT Trend (Q1-2024 through Q4-2025)
57
Q1-24
64
Q2-24
68
Q3-24
67
Q4-24
65
Q1-25
66
Q2-25
69
Q3-25
69
Q4-25
Monthly Sales Performance (Nov 2025 - Jan 2026)
$488K
Nov
$608K
Dec
$566K
Jan
-11.5% to +9.2%

Net Profit Turnaround

Swung from nearly 12% net loss in November to over 9% positive net profit in December. A dramatic one-month financial turnaround.

8% to 78%

AHA Usage Recovery

AHA usage had dropped to 8% before the transition. Rebuilt systems and accountability to reach 78% by January.

1.39%

Positive Food Cost Gap (Jan)

Improved food cost gap from 2.69% in November to 1.39% in January, representing a 1.30% improvement through focused inventory management.

$7.24M

2025 Annual Sales

Full-year sales of $7,238,793, up 2.70% over 2024 with average daily transactions at 1,522 (up 4.92%).

People Developed

The Legacy That Matters Most

Developing people is not a box to check. It is the work. These leaders carry forward everything we built together.

HB

Hayleigh Bozant

Executive Director, MOL

Promoted at Mall of Louisiana. Grew from strong contributor to the leader driving the entire operation.

TC

Tonia Coulston

FOH Executive Director, Altamesa

Promoted at Altamesa. Her growth in leadership presence and accountability became a model for the team.

SG

Sevastian Galvan

BOH Supervisor, FTS

Promoted at Altamesa. Became a Field Talent Staff member, executed a New York grand opening, and built a BOH training tracker that became a standout resource.

DC

Danny Caporotti

Accepted into LDP

Developed at Ridgeside Drive. Danny's acceptance into LDP is a testament to the multiplying effect of intentional leadership.

HH

Harry Horyat

Asst. Director of DT, Ridgeside

Stepped into the role after Isaac left. Led the drive-thru to become ranked number one in Maryland.

IR

Izzy Reyes

Asst. Director of FOH, Ridgeside

Developed at Ridgeside Drive into a front of house leader who now drives guest experience and team culture.

JJ

Josh James

Hotel Ops Supervisor, Rocky Gap

Started as a valet attendant with no clear direction. Led the COVID reopening and achieved record guest satisfaction scores.

AB

Angelina Bloom

Supervisor, Rocky Gap

Became one of the strongest supervisors on the team at Rocky Gap Casino and Resort.

JS

Jacob Santameyer

Front Desk Supervisor, Rocky Gap

Grew into a front desk supervisor during Isaac's tenure at the resort.

BS

Brandon Stotler

Valet Supervisor, Rocky Gap

Developed into a valet supervisor, carrying forward the leadership standard Isaac established in the department.

Feedback

What Others Say

Feedback from the consultants and leaders who have worked alongside me.

Development

Always Growing, Always Learning

📚

Reading & Learning

I read consistently to challenge my thinking and expand my leadership capacity.

  • Covert Cows (Chick-fil-A History)
  • It's My Pleasure (Truett Cathy)
  • The Speed of Trust
  • Who: The A Method for Hiring
  • Eat Mor Chikin: Inspire More People
  • Do Hard Things (Brett & Alex Harris)
🎯

Competency Growth

Zach Brezina rated me 4/4 on multiple competencies and called my team connection "possibly your superpower." Walt Anderson described my leadership as "performing ahead of expectations."

Currently working with an executive coach through Leadership Consulting to sharpen interview readiness and leadership presence. Public speaking in large group settings is my identified growth area.

🏃

Personal Wellness

Leading well starts with being well. My development plan includes a structured morning rhythm of prayer, journaling, and reflection. I pursue physical fitness, creative expression through photography and writing, and restorative rest.

I have been solo skydiving seven times. I believe in chasing discomfort and putting myself in unfamiliar territory to expand capacity.

Financial Readiness

Prepared and Positioned

Financial stewardship is a reflection of discipline and preparedness.

Savings
$0
Savings & Checking Balance
Savings Goal: $60,000 by End of 20260%
💰

$85,000 Annual Salary

Monthly take-home: $4,732. Near-zero expenses beyond subscriptions, allowing aggressive savings.

📊

$16,380 Net Worth

Savings and retirement minus debt. Includes $2,935 in retirement investments alongside $30,738 in savings & checking.

📃

$17,293 Total Debt

$16,280 in student loans and $1,013 in credit card debt. Planned to be eliminated within two years.

🎯

$60,000 Savings Goal

Target by end of 2026. With minimal expenses and consistent income, this goal is well within reach.

"Nearly every moment of every day we have the opportunity to give something to someone else: our time, our love, our resources. I have always found more joy in giving when I did not expect anything in return."
S. Truett Cathy
What's Ahead

The Next Chapter

01

DMA Selections

Manchester, NH is my top choice, tied to my paternal family legacy and my grandparents' nursing home entrepreneurship. I am also considering Maryland, Washington DC/Hagerstown, and the Salisbury/Eastern Shore market.

02

Partnership in the Calling

Lexie is in Mount Airy finishing her first year teaching third grade while I move from assignment to assignment, and when I imagine the restaurant we are going to build, she is not in the background of that picture. She is in it. She has already spent years inside this brand, she still works on Jason Bearinger's team, and she sees the same future I do.

03

Building the Dream

I want to build a restaurant that is the best place anyone has ever worked. A place where team members discover their potential, guests feel genuinely cared for, and the community knows they have a partner invested in their wellbeing.